Appointments, insurance, visiting hours and records — the answers our front desk gives most often.
Appointments
Use the online form on our appointment page, or call +1 800 123 4590 between 08:00 and 20:00. A coordinator confirms every online request by phone within 30 minutes during working hours.
Not for most outpatient clinics — you can book directly. Sub-specialty services such as genetics, transplant assessment and complex pain do require a referral. If you have previous test results, bring them; they often save a repeat investigation.
Fifteen minutes before your slot for a first visit, ten for a follow-up. Registration is on the ground floor of Block A, immediately left of the main entrance.
Call the number on your confirmation message at least four hours before the appointment and we will move it free of charge.
Costs & Insurance
More than 40, including all major national providers. Our insurance desk verifies your cover and handles pre-authorisation before any planned procedure — call +1 800 123 4602 with your policy number.
Yes. Every planned procedure comes with a written estimate covering the consultant fee, theatre, bed and expected investigations. If something changes during treatment, we tell you before it is billed.
We do. Self-pay rates are published at the billing desk, and our financial counsellors can arrange instalment plans for larger treatments. Emergency care is never delayed over payment.
During Your Stay
General wards: 11:00–13:00 and 17:00–20:00, two visitors at a time. Intensive care runs a flexible policy agreed with each family, and maternity allows a birth partner at any hour.
Yes. Every paediatric room has a parent bed, and one parent may stay at all times, including in the neonatal unit where a family room is available.
Email records@medicare.com or visit the records office on Level 1 with photo ID. Requests are completed within five working days, and you can choose a secure digital copy or printed notes.
Yes — a 600-space multi-storey car park on Wellness Avenue, free for the first two hours with a validated ticket from any reception desk. Accessible bays sit on the ground level beside the main entrance.