Our Mission
To make high-quality specialist care reachable for every family in our region, regardless of income or insurance status.
Twenty-five years of treating our neighbours like family — and building the hospital we would want for our own.
Who We Are
Medicare opened in 2000 as a twelve-bed neighbourhood clinic above a pharmacy. Today we are a 400-bed multi-specialty hospital with 24 departments — and the same rule still applies at every bedside.
We measure ourselves on outcomes and on how clearly we explain them. Every patient leaves with a written plan in plain language, a named point of contact, and a follow-up already booked.
What Drives Us
Three commitments that decide how we hire, how we invest and how we treat every person who walks through the door.
To make high-quality specialist care reachable for every family in our region, regardless of income or insurance status.
A hospital where technology shortens waiting, never conversation — and where outcomes are published, not promised.
Honesty about risk, dignity in every interaction, and the discipline to follow the evidence even when it is inconvenient.
Why Patients Choose Us
A treatment is not finished when you leave the ward. Our care coordinators stay with your case for 90 days after discharge.
We hold back a share of every consultant's daily schedule for urgent referrals, so an unexpected symptom does not become a three-week wait.
Imaging, pathology, prescriptions and consultation notes live in a single electronic record your whole care team can see — no repeating your history at each desk.
You receive a written estimate before any planned procedure, and our insurance desk handles pre-authorisation with your provider directly.
A named coordinator checks in by phone at day 7, day 30 and day 90, and can escalate you straight back to your consultant if something is not right.
Leadership
Our care coordinators are on the line right now and can find you the earliest available slot.